North Carolina
Farm Bureau Insurance Group

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Upcoming Changes for Customer Payments and Billing

NCFB Insurance is in the process of changing our payment processing vendor.

Upcoming Changes for Customer Payments and Billing

NCFB Insurance is in the process of changing our payment processing vendor.

Effective 4-22-2025, we will be transitioning to a new payment vendor, One Inc. This change in providers is necessary to ensure that we can continue providing you with the most secure and reliable payment experience moving forward. ACTION MAY BE NECESSARY.

A New Payment Experience Will Be Available for Our Customers.

What does this mean for you?

  • Payments scheduled prior to 4-22-2025 will be processed as usual.

  • Existing AutoPays set to draft prior to 4-22-2025 will also be processed as usual.

  • New enrollments of AutoPay will be temporarily unavailable starting on 4-8-2025 until we transition to our new vendor on 4-22-2025.

  • All Credit and Debit cards will now incur a 3% processing fee for all payment types, including AutoPay. To avoid the fee, you can pay with your bank account (ACH) online or in your county office with cash, check, ACH or sign up for EFT.

AutoPay

  • If enrolled in AutoPay via bank account (ACH), no action is required on your part. Your AutoPay will be migrated to the new system and your payment will continue to draft on your regularly scheduled date.

  • If enrolled in AutoPay via a Credit or Debit card, you must re-enroll in AutoPay starting on 4-22-2025 with the new system, as your prior enrollment will be cancelled and your payment will not draft. If you have a current balance due, you must make a manual payment of the current balance before you can re-enroll in AutoPay.

To ensure your AutoPay is migrated to the new payment system, you can log into your Customer Portal account and update your AutoPay funding payment method to a bank account (ACH) prior to 4-8-2025.

Wallet Items

  • Your saved payment methods in the Customer Portal will be migrated to the new payment system. Due to transmission of data, some older/inactive payment methods may not transfer.

We Work Hard Every Day to Serve Your Personal Needs.

We understand the importance of seamless billing, and we sincerely apologize for the inconvenience this may cause. Rest assured, we are committed to making this transition as smooth as possible, and we will keep you informed as we approach this transition date.

We truly appreciate your valued business and look forward to servicing your future insurance needs.