At the North Carolina Farm Bureau Insurance Group, maintaining our policyholders’ trust and confidence is a high priority. The information you provide to us is critical to providing superior products and service to you. That is why we want our policyholders to understand how we protect your privacy when we collect and use information about you, and the measures we take to safeguard the information you share with us. To help you understand how we protect your personal information, this Privacy Notice describes our current privacy and information practices. During the continuation of your relationship with the North Carolina Farm Bureau Insurance Group and any affiliates, we will advise you of our privacy and information practices at least once annually, as required by law.
We have and maintain strict policies and procedures to protect the confidentiality of your information during all stages of your relationship with the North Carolina Farm Bureau Insurance Group. We use technology to manage and maintain customer information more effectively so that we may offer various insurance products and services to our policyholders. We maintain physical, electronic and procedural safeguards to protect your personal information from unauthorized access and anticipated threats or hazards. Access to your information by employees and other authorized representatives is restricted to those individuals having a legitimate business need for such information. We do not sell a list of our policyholders, nor do we disclose policyholder information to marketing companies outside our company, with the exception of companies we may hire to provide specific services for us, which must also contractually agree to our privacy policy with respect to handling information about our policyholders.
We collect personal information about you in order to provide, administer and service insurance products and services. The risk appraisal process involved in the business of insurance makes it critical for us to ask for and collect information from you and about you. We could not do our job without it. The type of information we collect depends on the products and services you are interested in and whether you are the proposed insured. Some examples of the types of information that can be collected include, but are not limited to:
In addition to the above personal information, we may also collect information about your transactions such as:
Additional information may be collected from 3rd party sources such as:
For example, we may collect identifying information such as your name, address, and telephone number, and we may collect other personal information such as your motor vehicle driving record and credit history depending upon the type of policy you apply for.
We may gather information from you in the application or claim form, electronically, by telephone, or in writing. We may also acquire information about you from other sources; such as, medical professionals and consumer reporting agencies. While most information is collected at the time of application or claim, additional information may be required if you request changes to your policy or other service. We also record personal information from your transactions with us, such as information about your insurance policies, premiums and claims.
The North Carolina Farm Bureau Insurance Group regards all your personal information as confidential. However, in the course of conducting our business, there are circumstances in which we may disclose to other parties information we have about you. These disclosures are only made as permitted by law; such as, disclosures to reinsurers, administrators, consultants and regulatory or governmental authorities. In addition, your Farm Bureau agent, and other Farm Bureau personnel authorized to assist your agent, have access to the personal information needed to administer your business and provide services to you. They may also use this information to advise you of additional insurance products and services offered within the family of Farm Bureau companies and its affiliates.
The North Carolina Farm Bureau Insurance Group regards all your personal information as confidential. However, in the course of conducting our business, there are circumstances in which we may disclose to other parties that have been determined to need the information to perform a business, professional or insurance function for us, information we have about you. These disclosures are only made as permitted by law to such persons as:
We maintain physical, electronic and procedural safeguards to protect your personal information. Access to your information is limited to those who have a legitimate business need for such information. We do not sell our policy holder information, nor do we disclose policy information. We do not disclose information to marketing companies outside our company with the exception of companies that we may hire to provide specific services for us (such as companies who electronically process payments), which must also contractually agree to our privacy policy with respect to handling information about our policy holders.
Periodically, we may work with entities outside the Farm Bureau companies to help us develop our products, services, computer systems and marketing approaches. As permitted by law, we may share with such entities certain identifying and non-medical information, as described in this notice. Whenever we hire other non-affiliated parties to help assist us in our business, we require them to maintain the confidentiality of your personal information and abide by all applicable privacy laws. Entities with which we share personal information are required to maintain the confidentiality of that information. We do not authorize these parties to use or disclose your personal information for any purpose other than for the work they are performing on our behalf or as required by law.
The North Carolina Farm Bureau Insurance Group does not sell, rent or disclose any of your personal information, other than as previously noted. Should your valued relationship with our company end, we will continue to limit any disclosures of your personal information in accordance with our stated privacy policy and practices just as we would if you continued to be a policyholder with our company.
Information we collect about you will be kept in our policy records. You have the right to know what kind of information we keep in our records about you and to have access to the information and to receive a copy. Information collected for the evaluation of a claim, or when the possibility of a lawsuit exists, will not be disclosed. If you think your file contains incorrect information, notify us in writing what you believe is incorrect, your reasons, and what should be corrected, amended or deleted. We will investigate the matter and either correct the information in your policy file, or notify you of the reasons we refuse to correct, amend or delete the information. If we correct the information, we will send the correction to any person or organizations to whom we previously disclosed the information, to any person you specifically designate and as required by law. If we refuse to make the correction, we will keep a copy of your request and any other information you send us, in your policy records. If we disclose the information in your records at a later date, we will include a copy of your correction request and any additional information you have provided.
North Carolina Farm Bureau Mutual Insurance Company is an affiliate of the North Carolina Farm Bureau Federation. Because membership with North Carolina Farm Bureau Federation is a prerequisite for obtaining insurance, member information and the status of the membership (whether active or inactive) is shared among the two entities. Other affiliate companies of North Carolina Farm Bureau Federation include:
This Privacy Notice describes the privacy and information practices of The North Carolina Farm Bureau Insurance Group in accordance with the Gramm-Leach-Bliley Act, 15 U.S.C. 6801, and with various state-specific privacy/financial information laws and regulations in the states in which our companies are licensed to sell insurance. This notice applies to the following North Carolina Farm Bureau insurance companies: North Carolina Farm Bureau Mutual Insurance Company and Farm Bureau Insurance of N.C., Inc. Direct inquiries concerning this Privacy Notice to North Carolina Farm Bureau Insurance Group, P.O. Box 27427, Raleigh, NC 27611.