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New Updates Regarding Customer Payments and Billing

NCFB Insurance has changed our payment processing vendor.

New Updates Regarding Customer Payments and Billing

NCFB Insurance has changed our payment processing vendor.

Effective 4-22-2025, the transition to our new payment vendor, One Inc is complete. This change is necessary to ensure that we can continue providing you with the most secure and reliable payment experience moving forward. ACTION MAY BE NECESSARY.

A New Payment Experience Is Now Available for Our Customers.

What does this mean for you?

  • All Credit and Debit cards will now incur a 3% processing fee for all payment types, including AutoPay. To avoid the fee, you can pay with your bank account (ACH) online or in your county office with cash, check, ACH or sign up for EFT.

  • Scheduled payments with a future date within the Customer Portal are now available with the new payment system. When making a payment for a future date, select the date from the calendar option before submitting your payment.

  • We will no longer support e-bill services set up through third-party providers, including those initiated by your bank. These electronic bills will no longer be sent. You will continue to receive a paper bill by default, or you can choose to receive e-bills directly by enrolling through your account in the Customer Portal.

Your saved payment methods in the Customer Portal have migrated to the new payment system. Due to transmission of data, some older/incomplete payment methods may not have transferred and may need to be re-entered.

To review or add new payment methods, select the Manage Payment Methods link from the Billing tab of your Customer Portal account.

AutoPay

  • If previously enrolled in AutoPay via bank account (ACH), no action is required on your part. Your AutoPay has migrated to the new system and your payment will continue to draft on your due date.

  • If previously enrolled in AutoPay via a Credit or Debit card, you must re-enroll in AutoPay beginning 4-22-2025, with the new system, as your prior enrollment was cancelled. If you have a current balance due, you must make a manual payment of the current balance before you can re-enroll in AutoPay.

New Payment Features Include:

  • No max limit restrictions on AutoPay payments.

  • User-friendly wallet management; payment method nicknames are no longer required.

  • The ability to split payments in one transaction between two credit or debit cards.

  • A streamlined payment process using the new One Inc pop-up.

  • Enhanced AutoPay processing.

More information regarding the changes to our billing and payments can be found in the video below:

We Work Hard Every Day to Serve Your Personal Needs.

We understand the importance of seamless billing, and we sincerely apologize for the inconvenience this has caused. We truly appreciate your valued business and look forward to servicing your future insurance needs.