We’re upgrading our Customer Portal

We are currently aware of issues impacting migration in the Customer Portal and are working to correct this. If you're unable to migrate, please check back later or see below for immediate assistance.

We’re upgrading our Customer Portal

We are currently aware of issues impacting migration in the Customer Portal and are working to correct this. If you're unable to migrate, please check back later or see below for immediate assistance.

Customer Support

Our customer service team is available to help at any time. Email us at customerservice@ncfbins.com.
Call us at
(919) 782-1705 (Monday – Friday, 8:15 am – 5:00 pm, ET).

Pay a Bill

Pay Your Insurance Premium

Need to pay your insurance bill right now? The two quickest ways to pay are by our one-time online payment service or by phone. Please have your 7-digit policy number and zip code from your billing notice available for your payment.

One-Time Online Payment Service

You can find your 7-digit policy number and zip code on your billing invoice.

  • We accept MasterCard, VISA, Discover, American Express, and electronic check.

  • Payments authorized after 6pm ET will be posted to your policy the next business day.

  • Payments not allowed on canceled policies.

For questions about payments made through our One-Time Payment Service, please contact
Bill Matrix Customer Support at
(888) 333-4065

Click here to pay.

Pay Your Insurance By Phone

To make an insurance payment by phone, call (800) 584-1143.

Pay Your Member Dues

Need to pay your member dues right now? The two quickest ways to pay are by our one-time online payment service or by phone. Please have the member number from your membership card available for your payment.

One-Time Online Payment Service

You can find your 7-digit policy number and zip code on your billing invoice.

  • We accept MasterCard, VISA, Discover, American Express, and electronic check.

  • Payments authorized after 6pm ET will be posted to your policy the next business day.

  • Payments not allowed on canceled policies.

For questions about payments made through our One-Time Payment Service, please contact
Bill Matrix Customer Support at
(888) 333-4065

Click here to pay.

Pay Your Member Dues By Phone

To make an insurance payment by phone, call (800) 624-8932.

File a Claim

Need to file a claim? If you know who your agent is, he or she can help you file a claim. If you’re unsure, our customer service team would be happy to help. Call us at (919) 782-1705 (Monday – Friday, 8:15 am – 5:00 pm, ET).

Click here to file a claim.