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We continue to monitor the situation with the COVID-19 virus closely and take guidance from local authorities and the Centers for Disease Control.
Given the spread of the COVID-19 virus, you may have been adversely affected, including loss of employment or reduction of income. In our continued efforts to support our policyholders, North Carolina Farm Bureau is here to work with you to review any hardship requests, to delay payment, or to set up an alternate payment plan. If you are in need of any of these options, please contact our Customer Service Unit at 919-719-7290, or via email at COVIDhelp@ncfbins.com so we may assist you during this challenging time.
We understand that our local offices are a convenient way for our members and policyholders to pay their premiums and member dues, and to report claims. It is our presence throughout the state of North Carolina that truly makes us unique, and we are doing everything possible to keep our offices open. However, in an effort to limit the number of personal interactions taking place during this time, we encourage our members and policyholders to call their agent or county office rather than visiting the office in person. Additionally, we encourage you to take advantage of our online and phone options as outlined below.
Log in with your user name to access our Customer Portal to pay insurance premiums, receive your bills electronically, and report losses online.
Click here to make a one-time payment to your insurance policy with a credit card or E-check. You may also call 1-800-584-1143. Please have your 7 digit policy number and zip code from your billing notice available when you make your call.
Click here to make a one-time payment to your member dues with a credit card or E-check. You may also call 1-800-624-8932. Please have your member number and zip code from your membership billing notice available when you make your call.
Click here to report a claim without logging in.
Our local offices are also able to assist you with payments and claims. Click here to find your local office.
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Customer Support
Our customer service team is available to answer your questions. Click below to contact us via email, or call us at (919) 782-1705 (M-F, 8:15 am – 5:00 pm, ET)
Email us: customerservice@ncfbins.com
Ask Your Agent
Our agents are always willing to help if you have any questions.
Contact Us By Mail
North Carolina Farm Bureau Insurance Group
P.O. Box 27427
Raleigh, NC 27611-7427